Shipping policy

Shipping Policy

Theo Moments offers free standard shipping on all orders placed through our Shopify store.

Order Processing

Orders are typically processed within 2–4 business days after your order is placed.

Orders placed on weekends or holidays will begin processing on the next business day.

If an item requires a longer processing time, that information will be noted on the product page.

Shipping

All Shopify orders include free standard shipping within the United States.

Delivery times vary by destination and carrier. Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

Please note that carrier delays, severe weather, holidays, and other circumstances outside our control may affect delivery times.

Shipping Addresses

Please review your shipping address carefully before completing your order.

If you notice an error after placing your order, contact us as soon as possible. We will make every effort to update the address before shipment, but changes cannot be guaranteed once an order has been processed.

Theo Moments is not responsible for orders delivered to an incorrect address provided at checkout.

Lost or Delayed Packages

If your tracking information shows an unusual delay or your package appears to be lost, please contact us and we will help investigate the shipment.

If tracking shows that a package was delivered but you cannot locate it, please check around the delivery area and with other members of your household before contacting us.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible. Include your order number and photos of the damaged product and packaging when possible.

We will review the issue and determine the appropriate replacement or refund.

International Shipping

At this time, free shipping applies only to eligible destinations available through our Shopify checkout. Any international shipping options, if offered, will be displayed at checkout.

Customers are responsible for any customs duties, taxes, or import fees that may apply to international orders.