Refund policy

Return & Refund Policy

We want you to be happy with your Theo Moments purchase. If something is not right, please contact us and we will do our best to help.

Returns

We accept returns of unused, unopened, and undamaged physical products within 30 days of delivery.

To be eligible for a return, the item must be in the same condition in which it was received and include any original packaging.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Please contact us before sending a return so we can provide return instructions.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible and include your order number and photos of the item and packaging when applicable.

We will review the issue and, when appropriate, provide a replacement or refund at no additional cost.

Non-Returnable Items

The following items are not eligible for return:

Digital downloads or other digital products
Personalized or custom-made products
Items that have been opened, used, written in, or otherwise altered
Clearance or final-sale items when identified as such at the time of purchase

For prompt card decks, journals, kits, or other products sold in sealed packaging, the original seal or wrapping must remain intact to qualify for a standard return.

Refunds

Once we receive and inspect an approved return, we will notify you of the refund status.

Approved refunds will be issued to the original payment method. Original shipping charges are not refundable unless the return is due to an error on our part or a damaged or defective product.

Please allow additional processing time for your bank or credit card company to post the refund.

Exchanges

We do not currently offer direct exchanges. If you would like a different item, please return the eligible product for a refund and place a new order.

Order Cancellations

If you need to cancel an order, please contact us as quickly as possible. We will make every effort to cancel the order before it is processed or shipped, but cancellation cannot be guaranteed once fulfillment has begun.